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If you want to register for an account use the EMAIL REQUEST FORM. If you have had any difficulties, or need any information on the use of the system, we would first suggest that you take a look at our list of Frequently Asked Questions below. If this does not resolve your problem we would like to hear from you, preferably via our Email a Request form.
Tel: +44(0)8709 505655 eRecord Ltd.
47 Dowlans Road
Great Bookham
Surrey KT23 4LF - UK
Email us a request from here.
If there is a fault and all else fails: contact Richard using +44(0)1372 454907 or +44(0)7730 202263
Frequently Asked Questions
Probably best to refer to the User Guide here
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That depends on which system you choose, tel-e-log our "instant self registration" system is paid for by premium rate and is currently 100 pence per minute. We can set up accounts on tel-e-log for more frequent users at 25 pence per minute (ppm).
Mystery-Log, which has many control features for the professional user, has a recording premium of around 20 ppm depending on quantity per month. see this link for details.
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The registration page has some code to validate your details that "Norton Adware Protection" wrongly detects as adware!
This Pop-Up link shows what the error looks like. .
Non Pop-UP: The error looks like this Press the back button to return
We assure you that it is NOT adware!
Until we find out exactly how to avoid this problem you need to switch off the Adware Protection
This Pop-UP Link shows how.
And this non-popup link shows how. Press the back button to return
You can switch it back on after registering!
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Is It Legal to Record CallsThe simple answer is yes, but you must be recording your calls for a specific purpose. It is not necessary to tell the person you are recording, but in many cases it may be polite. Please click here to view our guidelines for recording calls.
You should also view our contractual terms.
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How does Tel-e-Log work?Probably best to refer to the How it works Guide here
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How do I find out more about Tel-e-Log?Use the "Email a Request" button above to reach our request form and log a request, or phone, or write using the details above.
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Does Tel-e-Log use Premium Rate Numbers?
It depends which Recording Plan you choose. Some users have a need for very occasional calls, in this case it is more cost effective to pay on a casual basis using Premium Rate numbers. For business users who expect to record more than 30 minutes of conversations per month, it is more cost effective to use our 'Included Minutes' payment option. To view our Payment Options click here.
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How Long Does Tel-e-Log keep recorded calls?The duration we keep your recordings is at least one month and it may be longer dependant upon your Recording Call Plan. You can download your calls at any time and save them on your computer, we will also be offering archive management in the future too.
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Do I Need Any Special Software?No, you simply need a web browser and any connection to the Internet. The most common web browser is Microsoft Internet Explorer although Netscape will work nearly as well. You will need a sound card and media player software on your PC to listen to recordings.
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How Can I Try Tel-e-Log and will it cost me?Simply sign up for our "Pay as You Record" option, registration is free. You can begin recording calls by calling one of our Premium Rate numbers. As soon as you discover how powerful Tel-e-Log is, you will probably want to change to one of our 'Included Minutes Recording Plans'. You can change your plan at any time.
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Is there a minimum contract period?There is no minimum contract for casual users, but if you sign up and save money with our Included Minutes Recording Plans, we require a minimum contract for 3 months.
You can cancel your Included minutes plan within 7 days of activation and simply pay for the calls used. You can also cancel any Included Minutes Recording Plan contract without further penalty after the initial 3 month period.
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What do I need to sign up for an Included Minutes Recording Plan?We have a simple sign up procedure and you will need a payment method (Credit Card or Direct Debit).
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Do you have business accounts?Yes, companies who have multiple users can open a 30 day credit account, subject of course to credit status. Contact us using the methods above.
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No, the major advantage of the eRecord system is that provided you can make a telephone call to our system, and enter DTMF tones, then the call will be recorded.
To key in User ID, PassCode, telephone numbers and menu options the telephone you use must dial by sending tones, known as "Dual Tone Multi Frequency" (DTMF), the phone is said to "Tone Dial", and is sometimes called "Touch-Tone".
Some older phones can be switched between "Tone Dial" and "Pulse Dial", which is the older method of dialling, and some even older phones can only "Pulse Dial".
Our services do not respond to "Pulse Dial", so you must either switch your phone to "Tone Dial" if possible, or obtain a newer "Tone Dial" model.
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Why am I having trouble downloading email attached recordings from my "Webmail"The recordings are provided as "mp3" files.
When you download recordings from a "webmail" provider such as Yahoo or Hotmail and so on, you are given the option to "open" or "save" the file.
If you select open, your PC needs to "associate" the mp3 type file with an application such as "Windows Media Player".
Depending on your operating system you will be given the opportunity to select an appropriate application. More details to follow.
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Visitors can browse parts of the website completely freely but need to be registered users to access some parts, especially user private areas, where user details and call recordings are available.
The user areas are protected by a User Name and Password.
The User Name adopted by the system is the full email address that a user entered at registration e.g. "myname@anisp.co.uk". The email address is used as it is unique - provided it is entered correctly - and will therefore not be confused with any other user.
The Password is randomly generated, and is sent by email to users when they register or when they request a new password.
The User Name must be entered exactly as originally typed, i.e. no spaces at the beginning, middle, or end, and in the same case, i.e. using the example above: myname@anisp.co.uk NOT MyName@anisp.co.uk !
The PassWord likewise must be entered with no spaces, and in the same case - as it is generated.
All these details, and access codes for making call recordings, are presented on screen after successful registration, and sent to the registered email address.
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The Internet Explorer used on Windows XP has an embedded media player for MP3 files. The player can be set to play media files directly, so users are not always offered the choice of opening or playing the file.
There is also a bug, so all in all it is best not to use it, so to avoid using it:
From the menu bar of Internet Explorer: Select - "View"-"Explorer Bar"-"Media" to open the media player left hand panel.
Then, from the Media Player in the left panel: Select - "Media Options" - "Settings"- and 'un-tick' the "Play Web Media in the Bar" option. Close the left hand "Media" panel, and CLOSE I-Explorer!
Open Internet Explorer and navigate to "Your Calls". When you download a recording you will get a question box which will ask the "Open, Save or cancel" question. Selecting Open will play the recording in the media player associated with MP3 files.
Under certain circumstances the Media Player reports "File not found", in which case save the file and play it in Media Player by double clicking it for Explorer.
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If you are typing the page name: you may have typed it incorrectly.
If the fault is as a result of a link provided by us, please let us know by using the "email us a request" facility above.
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2003/4 Copyright eRecord Ltd. Terms of Use
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