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Our Tel-e-Log Telephone Call Recording service will improve your Training and Competence regime!
As Training and Competence Officers know, T&C guidelines require periodically assessed telephone calls. Current best practice generally requires a T&C supervisor present to monitor the calls and complete an assessment form.
Problems:
- No real record can be made.
- Only one side of the call is monitored.
- The Supervisor has to be physically THERE.
- There is room for doubt about the call quality and content.
Solutions - Using Tel-e-Log:
- A complete record of the call is made.
- The recording is of BOTH sides of the conversation.
- The T&C supervisor does not have to be physically present:
- Arrange that calls be made for assessment, review them at a time that suits.
- Records the exact date and time the call was made, the number that was called and most importantly of all; EXACTLY WHAT WAS SAID!
Benefits:
- Saves Time and Money.
- Completes your Robust Procedures.
- No need for expensive specialist equipment.
- The recordings can be indefinitely stored, so a permanent record is available for training or dispute resolution.
- Built-in security ensures that calls can only be accessed by the relevant personnel.
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