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If you had any difficulties, or need any information on the use of the system, we would first suggest that you take a look at our list of Frequently Asked Questions below. If this does not resolve your problem we would like to hear from you, preferably via our Email a Request form.
Tel: +44(0) 8709 505655 eRecord Ltd.
47 Dowlans Road
Great Bookham
Surrey KT23 4LF
Email us a request from here.
If there is a fault and all else fails: contact Richard using 01372 454907 or 07730 202263
Frequently Asked Questions
Probably best to refer to the User Guide here
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That depends on which system you choose, tel-e-log our "instant self registration" system is paid for by premium rate and is currently 100 pence per minute. We can set up accounts on tel-e-log for more frequent users at 25 pence per minute (ppm).
Mystery-Log, which has many control features for the professional user, has a recording premium of around 20 ppm depending on quantity per month. see this link for details.
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The registration page has some code to validate your details that "Norton Adware Protection" wrongly detects as adware!
This Pop-Up link shows what the error looks like. .
Non Pop-UP: The error looks like this Press the back button to return
We assure you that it is NOT adware!
Until we find out exactly how to avoid this problem you need to switch off the Adware Protection
This Pop-UP Link shows how.
And this non-popup link shows how. Press the back button to return
You can switch it back on after registering!
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What is Mystery Shopper?The Mystery Shopper application provides facilities to companies carrying out "Mystery Shopper" operations.
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Clients are of two type: Active and Passive.
An active client can logon to Mystery-Log and view and edit details of calls recorded on their behalf.
Passive clients can be created by Managers as "targets" for his "Mystery Shopper Callers" but they cannot login.
Passive Clients can be upgraded to Active by the support team.
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No, the major advantage of the eRecord system is that provided you can make a telephone call to our system, and enter DTMF tones, then the call will be recorded.
To key in User ID, PassCode, telephone numbers and menu options the telephone you use must dial by sending tones, known as "Dual Tone Multi Frequency" (DTMF), the phone is said to "Tone Dial", and is sometimes called "Touch-Tone".
Some older phones can be switched between "Tone Dial" and "Pulse Dial", which is the older method of dialling, and some even older phones can only "Pulse Dial".
Our services do not respond to "Pulse Dial", so you must either switch your phone to "Tone Dial" if possible, or obtain a newer "Tone Dial" model.
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2003/4 Copyright eRecord Ltd. Terms of Use
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